The Complete Sheep Shoppe, Inc. Return Policy
Defects - UGG products carry a one-year warranty against manufacturing defects from date of purchase. If you feel you have a defective product, please call us. Once we have received the product and it is determined to be a manufacturer's defect by the manufacturer, we will either exchange your product or refund your credit card. If no manufacturing defect is found, the product will be returned to the customer and the credit card will be charged for return shipping.
Exchanges - For items exchanged for another size, color or style, the customer is responsible for return shipping costs (from you to us). Shipping charges for additional exchanges (both ways) will be the customer's responsibility.
Returns - For items returned for refund (for any reason other than manufacturer's defect), the customer is responsible for return shipping costs.
Please do not use the "shelf box" (the innermost shoe box) alone to ship your items back. Please pack the shelf box in a separate shipping box. Any returns received in the shelf box will be charged a $5.00 re-boxing fee.
WE HIGHLY RECOMMEND USING AN AUTOMATICALLY-TRACKABLE MEANS OF SHIPMENT, SUCH AS FED EX, USPS PRIORITY MAIL, OR UPS TO ENSURE RELIABLE DELIVERY OF YOUR RETURN
The Complete Sheep Shoppe, Inc. Attn: Returns4904 State Route 64
Clare, Il. 60111
The Complete Sheep Shoppe, Inc. reserves the right to inspect returned items to determine if the product has been worn, used or altered. If returned footwear is not in resalable condition, a shipping fee will be charged to customer credit card and footwear will be returned to customer. Purchaser pays shipping charges to return products to Completesheepshoppe.com and a shipping charge will be added to all exchanges. Refunds will be issued to the credit card on file immediately upon arrival of returned item.
